Dispute Resolution

Alternative Dispute Resolution (ADR) is a resource available to all consumers, allowing them to seek assistance from official bodies to resolve and/or guide them through a conflict before initiating litigation in the courts.

In the event of a consumer dispute, consumers may contact the following Alternative Dispute Resolution bodies:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Center for Information and Arbitration of Consumer Conflicts)
Website: http://www.cniacc.pt

CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Center for Consumer Conflict Arbitration)
Website: http://www.centroarbitragemlisboa.pt

CICAP – Centro de Informação de Consumo e Arbitragem do Porto (Porto Consumer Information and Arbitration Center – Consumer Arbitration Court)
Website: http://www.cicap.pt

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Center for Consumer Information, Mediation, and Arbitration – Consumer Arbitration Court)
Website: http://www.ciab.pt/pt

For more information, visit the Consumer Portal: http://www.consumidor.gov.pt .